Change for Change

Background

Mi-Change is a non-profit company established by MES and U-turn to promote responsible giving and connect people experiencing homelessness with services that can support them on a pathway off the streets. Rather than giving cash directly, members of the public can give Mi-Change vouchers that are redeemed through authorised service providers for basic needs and other support.

The voucher is an entry point into a wider developmental pathway, connecting people with organisations able to provide assessment, case work, recovery support, work-readiness and other services that support sustainable exit from homelessness.

Mi-Change is increasingly operating as a national system connecting the public, businesses, service providers and technology. Its new digital voucher platform enables vouchers to be allocated, earned, redeemed and tracked, strengthening transparency and accountability.

Mi-Change acts as the connector within this system by identifying and supporting implementing partners, ensuring appropriate standards and quality assurance, building reseller and funding partnerships, and growing awareness of responsible giving.

The Position

The Regional Coordinator is responsible for establishing, growing and managing Mi-Change within Gauteng. The role is the operational backbone of Mi-Change at regional level, ensuring that there is a strong network of authorised service providers and resellers, that voucher systems operate effectively, and that partners are appropriately onboarded, trained and supported.

The Regional Coordinator will work closely with homelessness organisations, businesses, churches, community groups and other stakeholders to grow the reach and use of Mi-Change while maintaining the quality and integrity of the model.

The ideal candidate will combine strong relationship-building and business-development skills with excellent operational and administrative ability. They should be entrepreneurial, comfortable establishing new partnerships and growing an initiative, while also being able to manage the detail required for voucher operations, financial controls, reporting and quality assurance.

The Regional Coordinator will report to the Mi-Change National Coordinator and will lead implementation of the agreed regional workplan, working within approved geographic, operational and budget parameters.

The position is full time and initially a 12-month fixed term contract with a 3-month probation period.

Key Areas of Responsibility

1. Regional Growth & Development: Establish, grow and manage the Mi-Change ecosystem within the region, identifying priority geographic areas and opportunities to increase voucher usage, redemption points and participation in Mi-Change.
2. Service Provider Onboarding & Quality Assurance: Identify, assess, onboard and support authorised service providers (including existing service providers), ensuring they are appropriately trained, meet Mi-Change standards and use vouchers as part of a credible developmental pathway out of homelessness. Conduct ongoing quality assurance and support partners to resolve implementation challenges and continually improve service delivery.
3. Reseller Development & Management: Recruit, onboard and support a strong network of Mi-Change resellers strategically located around redemption points. This includes managing the full reseller process from agreements and training through to ordering, fulfilment and ongoing relationship management.
4. Voucher & Digital Platform Operations: Oversee the effective operation of physical and digital Mi-Change vouchers within the region, including voucher availability, distribution and redemption processes, partner support, troubleshooting and accurate use of the Mi-Change digital platform.
5. Regional Partnerships, Marketing & Awareness: Build strong relationships with businesses, churches, schools, community organisations, government and other relevant stakeholders, and coordinate regional marketing, presentations, events and campaigns that increase awareness of responsible giving and grow the Mi-Change network.
6. Financial & Administrative Management: Ensure sound regional administration and financial controls, including voucher stock management, invoicing, payment follow-up, verification of redemptions and claims, submission of service-provider payments and maintenance of accurate operational and financial records.
7. Performance, Reporting & Continuous Improvement: Monitor regional performance against agreed targets, including reseller growth, voucher distribution and redemption, service-provider participation and quality, and other measures of programme reach and impact. Provide regular reporting to the National Coordinator, gather feedback from regional stakeholders and contribute learning and ideas to the continued development of Mi-Change nationally.

Experience & Skills

• Relevant experience in project coordination, business development, programme management, social enterprise or a similar role.
• Proven experience establishing or growing a project, programme or business in a new market or geographic area.
• Strong stakeholder engagement and relationship-management skills, with an ability to build partnerships across businesses, non-profit organisations, community groups and other sectors.
• Strong operational and administrative skills, with the ability to establish systems and manage multiple activities simultaneously.
• Excellent written and verbal communication skills, including confidence presenting to groups and representing Mi-Change externally.
• Strong training and facilitation skills, with the ability to onboard and support organisations and staff using new systems.
• Good computer literacy and confidence learning and using digital platforms, CRM systems and standard office software.
• Experience within homelessness, social development or the non-profit sector would be advantageous.
• A valid driver's licence is essential, with willingness to travel regularly within the region.

Personal Attributes

• Entrepreneurial mindset: Able to identify opportunities and take initiative to grow Mi-Change within the region.
• Self-motivated and driven: Able to self-direct work, prioritise effectively and deliver against agreed targets.
• Collaborative: Enjoys working with people and is able to establish trust with a wide range of stakeholders.
• Organised: Pays attention to detail and follows through reliably on operational and administrative requirements.
• Resourceful problem-solver: Comfortable working through challenges and finding practical solutions in a developing organisation.
• Integrity: Takes ownership of outcomes and works with a high level of integrity and transparency.
• Adaptable: Able to operate effectively in an organisation and programme that is continuing to evolve.
• Passionate about social impact: Motivated by Mi-Change’s purpose and the opportunity to strengthen pathways out of homelessness.

Next Steps

Candidates interested in this position should apply to carmen@michange.org .

You must include a CV and a letter of motivation as part of the application. The letter of motivation should be approximately 1 page in length and include information on why you would like to work for Mi-Change and how you fulfil the required skills and attitudes outlined above.

Applications without a letter of motivation will NOT be considered. Only shortlisted candidates will be contacted. Should you have not heard from us within 2 weeks, please consider your application unsuccessful.